Welcome to Home Decor Shop’s FAQ section! We’ve compiled answers to the most common questions about our charming collection of home decor items, gifts, and delightful accessories. Whether you’re looking for shipping information or curious about our products, you’ll find helpful answers below.
About Our Products
What types of products does Home Decor Shop offer?
We specialize in thoughtfully curated home decor and gift items, including:
- Albums and books for cherished memories
- Boxed cards and greeting cards for every occasion
- Artisan candles in various styles
- Classic and interactive stuffed animals
- Beautiful figurines and glassware
- Fashion accessories and home decor accents
- Gift wrapping solutions including bag sets and ornaments
Are your products suitable for gift-giving?
Absolutely! Many of our customers choose our handcrafted candles, elegant greeting cards, and charming stuffed animals as meaningful gifts. Our gift bag sets and ornaments are particularly popular for special occasions.
Ordering & Account Information
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders and save your shipping information for future purchases.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Shipping & Delivery
Where do you ship?
We’re proud to offer worldwide shipping, though we’re currently unable to deliver to some remote areas and parts of Asia.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95) via DHL or FedEx: 10-15 business days after processing
- Free Shipping (orders over $50) via EMS: 15-25 business days after processing
Can I track my order?
Yes! All shipping methods include package tracking. You’ll receive tracking information via email once your order ships.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. You may return items within 15 days of receiving your order. Please contact our customer service team at [email protected] to initiate a return.
What if my item arrives damaged?
We take great care in packaging your items, but if something arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll gladly replace the item or issue a refund.
Contact Information
How can I contact customer service?
Our dedicated team is happy to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 3445 Nuzum Court, Williamsville, US 14221
Didn’t find the answer you were looking for? Don’t hesitate to contact us directly—we’re always happy to help with any questions about our delightful home decor and gift items!