Term and Conditions

Last Updated: [Insert Date]

Welcome to Home Decor Shop! These Terms and Conditions outline the rules and regulations for using our website (householditemus.com) and purchasing our handcrafted home decor items and heartfelt gifts.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, except in certain Asian countries and remote areas where we do not ship. By using our site, you confirm you are at least 18 years old or using the site with parental supervision.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and images, is the property of Home Decor Shop or our suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our handcrafted items including:

• Home decor products (candles, figurines, glassware, etc.)
• Gift items (boxed cards, gift wrap sets, ornaments)
• Stuffed animals (classic and interactive)
• Fashion accessories

However, slight variations may occur in handmade items, which we consider part of their unique charm. Colors may appear slightly different on screen versus in person.

2.2 Product Availability

All items are subject to availability. We reserve the right to discontinue any product without notice.

3. Ordering Process

3.1 Placing Orders

When you place an order, you agree that:

• All information provided is accurate and complete
• You have the legal right to use your payment method
• You accept our shipping and return policies

3.2 Order Confirmation

After placing an order, you’ll receive an email confirmation. This represents our acceptance of your order and forms a contract between us.

3.3 Order Changes/Cancellations

You may request order changes within 2 hours of placement by emailing [email protected]. We cannot guarantee we can accommodate requests after this period as we begin processing quickly.

4. Payment Terms

4.1 Accepted Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

4.2 Pricing and Charges

All prices are in USD. You are responsible for:

• Product prices shown at checkout
• Shipping costs (unless order qualifies for free shipping)
• Any applicable customs duties or import taxes

4.3 Payment Security

We use industry-standard encryption for all transactions. We never store your complete payment information on our servers.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer:

• Standard Shipping ($12.95): Via DHL/FedEx, delivery in 10-15 business days after dispatch
• Free Shipping: For orders over $50 via EMS, delivery in 15-25 business days after dispatch

5.3 Delivery Responsibilities

Once shipped, you become responsible for the package. We’re not liable for:

• Delays caused by carriers or customs
• Packages marked “delivered” by the carrier
• Incorrect addresses provided by the customer

6. Returns & Exchanges

6.1 Return Policy

We accept returns/exchanges within 15 days of delivery. To qualify:

• Items must be unused with original tags/packaging
• Proof of purchase is required
• Certain items are non-returnable (see below)

6.2 Non-Returnable Items

For hygiene/safety reasons, we cannot accept returns on:

• Used candles or those with broken seals
• Cut or used gift wrap
• Personalized/custom items
• Items marked “Final Sale”

6.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Include your order number and return details
3. Wait for approval and instructions
4. Ship items back to our address (provided in approval email)

6.4 Refunds

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect your return. Original shipping costs are non-refundable unless the return is our error.

6.5 Exchanges

For exchanges:

• Follow standard return process
• Clearly request an exchange and specify replacement item
• Price differences will be adjusted accordingly

7. Customer Responsibilities

As our valued customer, you agree to:

• Provide accurate account and shipping information
• Use the website and products lawfully
• Not attempt to circumvent our security measures
• Pay all applicable charges
• Inspect products promptly upon delivery
• Contact us immediately about damaged/defective items

8. Limitation of Liability

Home Decor Shop shall not be liable for:

• Indirect, incidental, or consequential damages
• Product misuse or unauthorized modifications
• Events beyond our reasonable control (natural disasters, etc.)
• Third-party actions (carriers, payment processors)

Our maximum liability for any claim related to your purchase is limited to the purchase price of the item(s) in question.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

10. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date. Continued use after changes constitutes acceptance.

11. Governing Law

These Terms shall be governed by the laws of New York, USA, without regard to conflict of law principles.

12. Contact Information

For questions about these Terms or our products:

Home Decor Shop
3445 Nuzum Court
Williamsville, NY 14221
Email: [email protected]